Dont Like The Service??….. It is your fault! Deal with it.

This week, I want to address customer service in retail stores. I have been in Hong Kong. I had met up with a friend for a couple of drinks and then at midnight, having not slept for a couple of days and had forgotten to eat, I headed to McDonalds. In my jetlagged haze, I stared at the counter rather blankly. Where were the tills? I turned and realised that you needed to order using the big screens attached to poles. After 3 attempts to order my food, I was finally successful. A receipt gave me my number and...

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