Category: Operations
Experiential Marketing in Travel Retail – Should we have a different focus?
In this post, I want to consider the concept of Experience Marketing. Experience marketing is...
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Why Airports Want To ‘Digitalise’ Retail
Digital Is Everywhere. From contactless payments through to social media platforms, digital is...
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Delivery To Gate : Opportunity or Channel Killer?
Will Delivery To Gate Add Value? There has been much discussion recently on how digital solutions...
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Retail Is A Lost Art (and Why Digital Is Gaining Ground)
Retail Is A Lost Art (and why Digital is gaining ground) I consider myself to have been incredibly...
Read MoreStore Operations – Going Backstage
As you know, Travel Retail fascinates me. It is a wonderful environment which has the hustle and bustle of people moving through and onwards to their final destination. To help these people lighten their bank balance, we create...
Read MoreManaging Others – Including Shoppers
A couple of weeks ago I stumbled upon a fantastically simple infographic / cartoon that highlights the difference between introverts and extroverts. When we hear those 2 words we are often filled with dread (particularly if you...
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