Bespoke Mystery Shopping

A source of powerful insight…

We know retail and we can help you close the gap between expectation and reality.

What you think is happening in store and what is really happening is usually very different.

Our team of retail experts have been trained to blend in and be part of the crowd to assess the gap. They gather valuable insights and offer a different perspective on what is happening in stores.

We help you focus on the most important things to get the best return on your investment in people.

Focus on the things that matter

We work with you to create a bespoke program that provides you with what you need to know.

We do not offer a tick box exercise. We go much further. We:

  • Provide a deep dive into the retail experience
  • Identify strengths and weaknesses
  • Evaluate your competitors
  • Make recommendations on what to improve

We free up your teams to focus on serving their customers, building relationships and getting results.

Our Approach

Our programs are developed & executed by experienced retail professionals. Discretion is assured.

Our approach is to create a bespoke program that is centred around your needs and concerns. We work alongside you to understand your organisation, your strategy and plans.

Our unique format and approach ensures that the output is insightful, practical and most importantly – useable!

Contact me to discuss your Mystery Shopping needs.

Jill Brocklebank
t: +44(0)7808 007 862

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