Category: Service
Are Activations Worth It In Travel Retail?
Posted by Kevin Brocklebank | Mar 7, 2019 | People In TR, Service, Strategy | 0 |
Will Duty Free Move To An Argos Model?
Posted by Kevin Brocklebank | Feb 28, 2019 | Blog, Future, Service | 0 |
Could Duty Free Retailer’s Open First-Class ...
Posted by Kevin Brocklebank | Feb 9, 2018 | Blog, Innovation, Service, Strategy, Uncategorized | 0 |
What I Learned From Selling To Over 50,000 Shopper...
Posted by Kevin Brocklebank | Nov 6, 2017 | Blog, Service, Strategy | 0 |
Travel Retail Stores Review : Why My Team Did Not Buy….
Last week, I flew out with some of the newer members of the team so that they could experience...
Read MoreExperiential Marketing in Travel Retail – Should we have a different focus?
by Kevin Brocklebank | Apr 10, 2019 | Blog, Innovation, Operations, Service, Strategy | 0 |
In this post, I want to consider the concept of Experience Marketing. Experience marketing is...
Read MoreAre Activations Worth It In Travel Retail?
by Kevin Brocklebank | Mar 7, 2019 | People In TR, Service, Strategy | 0 |
Image credit : The Tiffany photo is one I took while flying through Changi. It is for illustration...
Read MoreWill Duty Free Move To An Argos Model?
by Kevin Brocklebank | Feb 28, 2019 | Blog, Future, Service | 0 |
Walk through any airport these days and you can see that Food & Beverage is busy. Normally...
Read MoreCould Duty Free Retailer’s Open First-Class Lounges?
by Kevin Brocklebank | Feb 9, 2018 | Blog, Innovation, Service, Strategy, Uncategorized | 0 |
The Big Idea What if Duty Free Retailers opened a premium, first-class lounge above their stores...
Read MoreWhat I Learned From Selling To Over 50,000 Shoppers
by Kevin Brocklebank | Nov 6, 2017 | Blog, Service, Strategy | 0 |
Ask any retailer. There is nothing better than getting onto the shop floor and talking to...
Read MoreDont Like The Service??….. It is your fault! Deal with it.
by Kevin Brocklebank | Dec 5, 2016 | Service | 0 |
This week, I want to address customer service in retail stores. I have been in Hong Kong. I had...
Read MoreThe Joy Of Retail
by Kevin Brocklebank | Nov 22, 2014 | Service | 0 |
Despite needing to work today, I had to go into my nearest city to take my iPad in for repair....
Read MoreEngagement Is Key
by Kevin Brocklebank | Sep 24, 2014 | Service | 0 |
This weekend it was my birthday and so we decided to take our son into London for a day out. The day started with breakfast at Le Pain Quotidien in Covent Garden, a trip around HMS Belfast, the obligatory trip to Hamleys toy...
Read MoreMy Speech In China
by Kevin Brocklebank | Sep 7, 2014 | Service | 0 |
Last week was a busy week indeed. I had been invited to speak at the China Airports & Retail...
Read MoreThe Hidden Secret Behind Self Checkouts
by Kevin Brocklebank | Jul 3, 2014 | Service | 0 |
Love them or hate them, self-service check outs are popping up everywhere. From the supermarket...
Read MoreThe Invisible Shopper & Wildfires
by Kevin Brocklebank | Jun 14, 2014 | Service | 0 |
I was in a rather uninspiring airport waiting to connect to another flight and wandered over to a...
Read More
Recent Posts
- Data Specialist One Red Kite announces Strategic Partnership with Pernod Ricard Group’s Global Travel Retail Arm
- Mystery Shopping In Travel Retail
- Travel Retail Stores Review : Why My Team Did Not Buy….
- Experiential Marketing in Travel Retail – Should we have a different focus?
- Adding A New Dimension To Shopper Engagement In Travel Retail
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